Since we launched the new site, we have gotten many submissions from visitors asking for us to analyze a photo and requesting help. No problem... it's what we do, and we're more than happy to help.
We analyze the evidence and offer our honest opinion or refer them to a reputable professsional that may offer more advice; We typically do this within 3-4 days, sometimes sooner. OK, so the majority of the people that have submitted evidence to be evaluated have also given us another piece of information: They've told us that they sent their photos to other paranormal groups via their submission link on the group's website, 3 of said groups are very large, reputable and very well-known. They submitted their photos... and waited for a response. 1 week later, nothing. 2 weeks, nothing. 3 weeks... still no reply. 2 people even waited almost 2 months... no response. They said they resubmitted their evidence... and nothing.
I found this a bit stunning considering the reputation of the groups in question, especially 1 particuliar well-known group. I thought to myself. "Well, maybe they're really busy right now and perhaps this is an isolated incident".
So, we decided to try an experiment ourselves. We took random photos that contained orbs and other possible anomolies and submitted them to these same 3 different paranormal groups via their proper submit form on their website... and waited. We also submitted them to 2 other smaller groups. Within 2 days we received an answer from 1 of the smaller groups. As for all the others: 1 week went by and no response. 2 weeks and nothing. We resubmitted the photos on the 14th day and attached an email asking very nicely for their opinion. Another 5 days with no response. The one month mark came, yet we still had no response from these groups... not even any form of acknowledgement that they had received the photos.
So the bottom line is that we submitted photos for evaluation to 3 different large, reputable, paranormal groups... and not a single one responded. What does this mean? Well, that's a good question. Were the groups just too busy? Is their case load overflowing? Were they having site or email problems (2 different times)? Did the lines of communication get crossed somewhere? Who knows.
There's more: 2 particuliar people said they submitted requests for help, one involving a family with 2 children and what they felt was a harmful situation. Both also said they never received a response, no offer to help, no offer to investigate. Now, these 2 requests weren't sent to the same large groups mentioned in reference to the photos. Never-the-less, this is disturbing.
I'm not "picking" on any paranormal groups and I'm certainly not pointing fingers, but here's my thought: If you have a paranormal group and/or a paranormal-based website that offers help and offers to evaluate evidence, then one would naturally expect you to do just that. I realize that some of these groups have busy schedules, participate in interviews, conducts training and seminars, volunteers, investigates and not to mention, work day jobs. BUT... if someone reaches out to you for help, then that's exactly what you need to do, especially if you openly offer services. No excuses. If your case load is packed and you just can't handle more at that moment, then OK; but answer the person. Let them know you're too busy right now and refer them to someone who CAN help. If you don't have the experience to handle a certain potential type of case (Inhuman), then refer the client to someone who can help. NEVER leave a client hanging; it puts doubt in their mind and obviously doesn't make your group look good.
AND... if you offer to analyze evidence, then DO IT. You should feel honored if someone submits their findings to you for evaluation. Remember, you're NOT the only paranormal group out there, no matter how big you get. If you get overloaded with requests to analyze evidence, then put a hold on accepting more until you get caught-up. You should also respond to everyone to let them know you received their submission, as a courtesy. If you don't have the time to respond to each one, then just use an auto-responder (which comes with almost all POP email accounts).
Remember guys, as paranormal researchers and investigators, we're here to help people that are in need. If you offer a service, regardless of what it is, then make sure your group is ready to handle that request. Don't fail to analyze a photo (and don't wait a month to do so). And most of all, DO NOT fail to answer a request for help. Remember, if you can't handle it, refer them to someone who can (this is why it's a good idea to befriend other groups).
If anyone contacts us, they can be assured that they WILL get a response... without fail.
Happy Hunting!
Chris
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